FAQ

It is very easy to book a room using our online booking system. If you need any additional help you can also give us a call at +420602666982 or email us at [email protected]

Yes, three of our apartments have either a small balcony or a terrace.

You can book either the Sage or the Sora room on the 5th floor, both of which have a beautiful small balcony facing the Žatecká street.

You can book the Joy apartment for a larger terrace facing the inner courtyard.

As we do not have an on-site reception all payments need to be done in advance, before arrival.

We do not have on-site parking, however, we recommend reserving a parking spot about 15 minutes away with the Mr. Park It app, using code PARKITEMERALD for a 10% discount using the website https://www.mrparkit.com/en

We do not have a 24/7 reception on site. Check-in is done online via our online reception platform which you can also use to book additional services. We also have an online concierge who can help you arrange anything you might want to experience. Our representatives are present on site during the day between 10am and 5pm if you need help with anything.

Yes, the Emerald is located directly in the city centre. We are only a minute away from the Old Town Square and the Jewish Quarter is visible from the windows facing the Žatecká street. The Rudolfínum concert hall is just around the corner and Charles Bridge is a 8 minute walk.

The Emerald has a very easy self check-in system. Once you make a reservation you will receive an email containing a link to our online reception system Alfred. Here you will have to input the reservation code, included in your confirmation email. You will need to fill in all the guest’s information here, including DoB, adress and ID number, which will then be electronically signed. Once you have completed this, you will receive an access code 2 days prior to your arrival. You will be able to use this access code to enter The Emerald, obtain your room keys and if neccessary also store your luggage in the luggage area. Please note that you will not receive an access code if you do not complete the self check-in which falls under czech regulations for accommodation.

Yes, we do have a luggage area, where you can store your luggage before check-in or after check-out. It is easily accessible with your access code.

Yes, all of our flats are equipped with airconditioning in the bedrooms.

Yes, we do have an elevator. However, as The Emerald is located in a historical building, the elevator stops are located on the mid-landings between floors and therefore you will always have to climb a few steps.

Please note the first elevators stop is on the 1st floor, not the ground floor. The final stop of the elevator is on the 5th floor, therefore there are stairs leading to the 6th floor.

At the Emerald Hotel Prague, we aim to maintain a serene and tranquil environment for all our guests. As such, we kindly inform you that we are unable to accommodate pets within our premises. We appreciate your understanding and cooperation in upholding this policy.

Check-in is at 15:00 and check-out is at 10:00. Any exceptions are subject to availability.

Please get in touch with us at [email protected] with more information regarding your venue request and we will come back to you with a price quote.

All of our rooms are available for venue rentals. In-person viewings before the rental can also be arranged based on availability.

The Emerald cannot be used to film or for taking photos of pornographic imagery. Parties are not allowed unless previously agreed upon. Pets are not allowed on the premises.

Unfortunately we do not currently have any camera or lights equipment.