FAQ

It is very easy to book a room using our online booking system. If you need any additional help you can also give us a call at +420602666982 or email us at [email protected]

As we do not have an on-site reception all payments need to be done in advance, before arrival.

We do not have an on-site reception. Check-in is done online via our online reception platform which you can also use to book additional services. We also have an online concierge who can help you arrange anything you might want to experience.

The Emerald has a very easy self check-in system. Once you make a reservation you will receive an email containing a link to our online reception system Alfred. Here you will have to input the reservation code, included in your confirmation email. You will need to fill in all the guest’s information here, including DoB, adress and ID number, which will then be electronically signed. Once you have completed this, you will receive an access code 2 days prior to your arrival. You will be able to use this access code to enter The Emerald, obtain your room keys and if neccessary also store your luggage in the luggage area. Please note that you will not receive an access code if you do not complete the self check-in which falls under czech regulations for accommodation.

Yes, we do have a luggage area, where you can store your luggage before check-in or after check-out. It is easily accessible with your access code.

Yes, all of our flats are equipped with airconditioning in the bedrooms.

Yes, we do have an elevator. However, as The Emerald is located in a historical building, the elevator stops are located on the mid-landings between floors and therefore you will always have to climb a few steps.

Check-in is at 15:00 and check-out is at 10:00. Any exceptions are subject to availability.

Please get in touch with us at [email protected] with more information regarding your venue request and we will come back to you with a price quote.

All of our rooms are available for venue rentals. In-person viewings before the rental can also be arranged based on availability.

The Emerald cannot be used to film or for taking photos of pornographic imagery. Parties are not allowed unless previously agreed upon. Pets are not allowed on the premises.

Unfortunately we do not currently have any camera or lights equipment.